Services
Whistler Acuity provides private mobile health assessment, first aid, and care coordination across Whistler. This page covers exactly what's included in a visit — and what isn't.
The Core Service
One booking covers a complete clinical encounter — from arrival through assessment, first aid, plain-language explanation, and all the paperwork your insurer will need. Most visits are wrapped up inside an hour, including travel.
01 — Assessment
Every visit begins with a detailed history of the injury or illness, a head-to-toe physical examination focused on the area of concern, and a full set of vital signs. You'll get a clear clinical impression in plain language — what's likely going on, what isn't, and how confident we are about it.
02 — First Aid
Where appropriate, first aid is provided on the spot — wound cleaning and closure, dressings, splints for suspected fractures, compression and elevation for soft-tissue injuries, and bleeding control. You leave the visit with the treatment already done, not just a list of recommendations.
03 — Over-the-Counter Medication
Allergies and current medications are checked before anything is supplied. Standard adult doses only, with clear written instructions. Anything beyond non-prescription scope — including prescription painkillers, antibiotics, or epinephrine auto-injectors — is referred to a walk-in clinic or the emergency department.
04 — Documentation & Referral
Every visit ends with a written assessment report and an itemised invoice, formatted the way travel insurers expect to receive it. If onward care is needed — a walk-in clinic, the emergency department, or a specific specialist — a written referral note goes with you, and we'll often call ahead so they're expecting you.
Beyond the Visit
Event Medical Standby
A qualified clinician on standby for the duration of your event, prepared to assess and stabilise injuries on the spot and coordinate with 911 if anything escalates. Useful for corporate ski days, weddings, private parties, film shoots, and any group activity where having immediate medical eyes on the situation matters.
Standalone Documentation
If you've already been seen at a clinic or the hospital but need cleaner documentation to support a travel insurance claim, we can produce a written assessment summary based on a separate review of your records and a brief in-person check-in. Issued in the same insurer-friendly format as our visit reports.
Scope
Being clear about scope is part of doing the job well. Whistler Acuity is a private health consulting service — not a registered medical practice and not an emergency service.
Out of scope
Pricing
Payment is taken at the time of service. Most travel insurance policies fully reimburse the visit. Phone triage is always free.
In-Home Visits
$395
$525
$795+
Add-ons & Surcharges
+$150
+$100
Free
Documentation
$150
Event Medical Standby
$1,400
$2,800
All prices in Canadian dollars and exclusive of 5% GST. Cancellations after the practitioner has been dispatched incur a $95 dispatch fee; cancellations before dispatch are free. Whistler Acuity does not bill insurers directly — you pay at the time of service and submit the report and invoice to your insurer for reimbursement.
If you live in Whistler and want predictable year-round access, memberships cap your annual visits and discount everything beyond. Individual, family, and premium tiers available.