Memberships
Annual access for Whistler residents who'd rather not weigh up cost or wait times every time something goes wrong. Three tiers — paid annually, capped by visit count, with priority booking and a discount on anything beyond the cap.
Three Tiers
Individual
One person. Ideal if you live alone, or other members of your household don't need coverage under the same plan.
$2,800
Per Year
Family
Everyone in one household. Visits are shared across the family — partner, kids, parents, or houseguests staying with you.
$5,500
Per Year
Premium
For high-use households or multi-property residents. Generous visit cap, same household sharing as Family.
$9,500
Per Year
Who It's For
Memberships are designed for households living in Whistler year-round. They remove the small but real friction of deciding whether to call when something happens — no checking insurance terms, no estimating the visit cost, no debating whether it's "worth" the ER. You call, and we come.
If you're visiting Whistler on holiday, a pay-as-you-go visit is almost always the better fit — most travel insurance fully reimburses the cost.
The Mechanics
1
A single annual payment covers the whole year from the date you start. No monthly billing.
2
Members are flagged in our booking system, so calls and online bookings go to the front of the queue.
3
Each in-home visit counts as one. Phone triage stays free and doesn't draw from the cap.
4
If your household goes over the annual cap, every visit beyond is billed at 25% below the standard rate.
Worth Knowing
Membership terms
Common Questions
It depends less on the maths and more on how you want to think about it. The per-visit price under a membership is roughly the same as a pay-as-you-go visit — memberships aren't designed to save you money on each call. They're designed to remove the decision: when someone in your household is hurt or unwell, there's no cost-versus-benefit calculation to do. You just call. That's the value.
Any in-home assessment by Whistler Acuity counts as one visit, regardless of length or how much first aid is involved. If we assess two people at the same address during the same trip, that's two visits drawn from your cap. Phone triage is always free and never draws from the cap.
Nothing stops — additional visits are just billed at 25% below the standard rate for the rest of your membership year. You also keep your priority booking status. At your next annual renewal, your cap resets.
Yes, within reason. Family and Premium tiers cover the household at your primary Whistler address, and that includes guests staying with you. If you have a long-term tenant or a separate household visiting frequently, they'd need their own plan.
Yes — memberships are annual. We don't offer monthly billing. If you're not sure whether a membership is right for you, start with a pay-as-you-go visit and see how it fits. You can convert to a membership at any point and we'll credit the visit cost against your first year.