Master Service Agreement.

About this service.

Whistler Acuity (operating as Whistler Acuity Health Consulting) provides private health assessment, injury triage, and first aid services in Whistler, British Columbia. Your practitioner is Michael Van Rooyen, with 9 years of clinical experience as an Advanced Care Paramedic. This service operates as an independent health consulting business — not a paramedic service, ambulance service, or registered medical practice.

What we do

• Conduct a physical assessment of your injury or illness, including vital signs
• Provide first aid (wound care, splinting, bandaging, ice/compression)
• Supply over-the-counter (non-prescription) medications
• Advise on the severity of your condition in plain language
• Recommend appropriate next steps (self-care, walk-in clinic, ER, or 911)
• Provide a written assessment report for travel insurance claims
• Coordinate with emergency services if your condition requires it
• Follow up the next day to check on your recovery

What we do not do

• Provide a medical diagnosis (clinical impression only)
• Prescribe or administer prescription medications
• Perform invasive procedures (injections, IVs, surgery)
• Replace 911, hospital care, or your family physician

Your acknowledgements.

By signing this agreement, you confirm that you understand and agree to each of the following:

• Whistler Acuity is a private health consulting service — not a licensed paramedic service, ambulance service, hospital, or registered medical practice in BC.
• The practitioner provides a clinical assessment and impression, not a formal medical diagnosis.
• No assessment or first aid is without risk. Your condition may differ from or be more serious than the practitioner's impression.
• You are responsible for seeking further medical attention if your symptoms worsen, change, or fail to improve — regardless of any advice given.
• Any over-the-counter medications supplied are at standard recommended doses, and you have disclosed all known allergies and current medications.
• If the practitioner recommends you attend an emergency department or call 911, the decision to follow that recommendation is yours, and you accept responsibility for declining recommended care.
• You consent to the practitioner recording your vital signs, assessment findings, and clinical impression in a written report, which may be shared with you, your insurer, or referred providers at your request.
• The information you provide about your identity, medical history, allergies, and medications is accurate and complete to the best of your knowledge.

Assumption of risk.

You acknowledge that health assessment and first aid carry inherent risks, including: an incomplete or inaccurate clinical impression; adverse reactions to over-the-counter medications; pain, discomfort, or bruising from physical examination; and the possibility that your underlying condition may be more serious than initially assessed. You voluntarily assume these risks, and understand that Whistler Acuity has taken reasonable steps to minimise them through professional standards of care and clear referral pathways.

Limitation of liability & indemnification.

4.1 Limitation of liability

To the maximum extent permitted by law, Whistler Acuity Health Consulting, its owner(s), employees, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to the services provided, including loss of income, travel costs, accommodation expenses, emotional distress, or damages arising from reliance on the clinical impression. The total aggregate liability of Whistler Acuity for any claim arising from a single service visit shall not exceed the fee paid by the client for that visit.

4.2 Indemnification

You agree to indemnify, defend, and hold harmless Whistler Acuity Health Consulting, its owner(s), employees, and contractors from any claims, demands, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from: (a) any inaccuracy or omission in the medical history, allergy, or medication information you provided; (b) your decision to decline or not follow practitioner recommendations, including recommendations to seek emergency care; or (c) your use of the assessment report for purposes other than personal health management or insurance documentation.

4.3 No guarantee of outcome

Whistler Acuity does not guarantee any particular health outcome. Services represent a professional assessment based on the information available and the practitioner's clinical judgement at the time of the visit. Conditions can change, evolve, or present differently over time. This service is one component of your healthcare — not a replacement for ongoing medical care.

Privacy & personal information.

Whistler Acuity collects personal and health information solely to provide the assessment service. Your information will be:

• Stored securely and treated as confidential
• Used only for: providing your assessment, generating your report, processing payment, and follow-up communication
• Shared only with your insurer, referred providers (at your request), or emergency services (if clinically necessary)
• Retained for 7 years in accordance with standard healthcare record-keeping
• Never sold, rented, or shared with third parties for marketing purposes

You may request access to, correction of, or deletion of your personal information at any time. Whistler Acuity complies with the British Columbia Personal Information Protection Act (PIPA).

Payment & cancellation.

Payment

Payment is due at the time of service. We accept credit card, debit, e-transfer, and cash. An itemised invoice and assessment report will be provided for submission to your travel insurance provider.

Cancellation

If you cancel after the practitioner has been dispatched to your location, a dispatch fee of $95 will apply. Cancellations made before dispatch are free.

Insurance

Whistler Acuity does not bill insurers directly. You pay at the time of service and submit your invoice and report to your insurer for reimbursement.

Transport in a private vehicle.

If the practitioner recommends you attend a clinic or emergency department, and you request or accept transport in the practitioner's private vehicle, you understand that:

• The vehicle is a private vehicle, not an ambulance
• No medical monitoring or treatment is provided during transport
• You are being transported as a courtesy, at your own request
• If your condition could deteriorate during transport, the practitioner may decline and recommend 911 instead
• You release Whistler Acuity from liability arising from the act of transport itself, except in cases of gross negligence

Your specific consent or refusal of transport will be confirmed at the time of your visit on the Visit Confirmation form.

Governing law.

This agreement is governed by the laws of British Columbia and the federal laws of Canada applicable therein. Disputes will first be addressed through good-faith negotiation, then mediation if needed, before any legal action. Legal proceedings shall be brought exclusively in the courts of British Columbia.