Whistler, British Columbia
Skip the ER.
Get assessed at home.
Private mobile injury triage and clinical assessment for visitors and residents of Whistler. A thorough professional evaluation — at your hotel, chalet, or home — usually within 40 minutes of calling.
9+ yrs
Clinical Experience
~40 min
Typical Arrival
7 days
8 am – Midnight
100%
Insurance-Ready Reports
How It Works
A calm, thorough assessment — without the wait.
Most visits are wrapped up inside an hour, including travel. Here's what happens from the moment you call.
1
Call or book online
A brief phone triage to understand the situation, rule out emergencies, and confirm your location and arrival time.
2
We arrive at your door
Typically within 40 minutes anywhere in Whistler. No waiting room, no ambulance bay, no paperwork queue.
3
Full clinical assessment
Vital signs, physical examination, clinical impression, and first aid where appropriate. Everything explained in plain language.
4
Clear next steps
A written care plan, referral if needed, and a full report ready for your travel insurance. Plus a check-in the next day.
What We Do
Private health assessment, at your door.
A complete in-home alternative for non-emergency injuries and illness. For anything life-threatening, please call 911.
Injury Assessment
Suspected sprains, strains, fractures, dislocations, head knocks, and overuse injuries. Full examination and a clear plan.
Illness Triage
Fevers, gastro, respiratory complaints, allergic reactions — assessed in your room without exposing yourself to a waiting area.
First Aid & Wound Care
Wound cleaning and closure, dressings, splinting, ice, compression, and stabilisation while we plan next steps.
Over-the-Counter Medication
Standard non-prescription supplies — pain relief, antihistamines, anti-nausea — provided at appropriate doses where suitable.
Insurance Documentation
A written assessment report and itemised invoice in the format travel insurers expect, ready to submit for reimbursement.
Event Medical Standby
On-site cover for private events, corporate ski days, weddings, and film shoots. Four-hour and eight-hour blocks available.
Who We Serve
Two reasons people call.
For Visitors
Don't spend your holiday in a waiting room.
- Same-day assessment at your hotel, chalet, or rental
- Insurance-ready documentation included
- Know whether you can ski or ride tomorrow — tonight
- Most travel insurers fully reimburse the visit
For Residents
Skip the ER. Stay home.
- Avoid the wait — be assessed where you are
- Continuity of care; known by name
- Annual memberships for households who want peace of mind
- Discreet, confidential, and on your schedule
Transparent Pricing
No surprises on the invoice.
Pay-as-you-go for one-off visits, or join a membership if you'd like annual peace of mind. Most travel insurance fully reimburses the visit.
$395
Standard Visit · 8 am – 8 pm
$525
Evening Visit · 8 pm – midnight
+$150
Additional Person · Same Address
$2,800
Individual Membership · From
Phone triage is always free. Full pricing including event standby and surcharges is on the services page.
Your Practitioner
Michael Van Rooyen
Whistler Acuity is founded and operated by Michael Van Rooyen — a former Advanced Care Paramedic with nine years of frontline pre-hospital experience with the Queensland Ambulance Service in Brisbane, Australia.
Across those years Michael responded to thousands of injuries and medical events — from straightforward sprains and febrile illness to major trauma and cardiac arrest. That breadth of clinical exposure is what makes a thorough at-home assessment possible: knowing what to look for, what to rule out, and when something needs more than first aid.
Whistler Acuity is a private health consulting service in British Columbia — not a licensed BC paramedic or ambulance service. For any life-threatening emergency, please call 911 immediately.
Common Questions
Quick answers.
Is this an ambulance service?
No. Whistler Acuity is a private in-home health assessment service. We are not a licensed BC ambulance or paramedic service, and we do not respond to 911 calls. If your situation is life-threatening, please call 911 immediately — Whistler Acuity is not a substitute for emergency care.
Will my travel insurance cover this?
In most cases, yes. We provide a written assessment report and an itemised invoice in the format travel insurers expect. You pay at the time of the visit and submit the paperwork to your insurer for reimbursement. We're happy to talk through documentation with your insurer if needed.
How quickly can you arrive?
Typically within 40 minutes of your call for locations in central Whistler. Travel time to Function Junction, Creekside, and the valley extremes is usually similar. Pemberton is around an hour with a small surcharge.
What if I need prescription medication?
Whistler Acuity cannot prescribe or supply prescription medication — that's reserved for licensed physicians. If your assessment suggests a prescription is needed, we'll refer you to a walk-in clinic or the emergency department and provide a written summary of our findings to bring with you.
What areas do you serve?
Anywhere in Whistler — including Whistler Village, Upper Village, Creekside, Bayshores, Function Junction, and surrounding neighbourhoods. Pemberton is available with a small travel surcharge. Outside that range, please ask.
Do I need to be a member?
No — pay-as-you-go is fine for one-off visits, and most visitors use the service that way. Annual memberships are designed for local households who want predictable access throughout the year; they include a capped number of visits and a discount on additional visits beyond the cap.